Improving the Patient Experience of Care in 24 Hours Pharmacies in France

Improving the Patient Experience of Care in 24 Hours Pharmacies in France

Obtaining and maintaining a perfect level of health care and patient experience of care in a community is a continuous process which may consume time. Many strategic actions need to be implemented and evaluated for future improvement. The following are ways in which 24 hours pharmacies in France could improve patient experience of care.

Intensifying Access to key Pharmacy-Related Services

One method used by pharmacists in improving the quality of care is by commencing pharmacy related services that have not been available in their market in the past. Lack of local access to those critical services, patients, and potential customers can resort to travel to other cities to receive them or skip them altogether. Either option taken could lead to weakening health status in a community. Nowadays, the examples of services that pharmacists are delivering to underserved markets are home infusion therapy services and supplies and specialty pharmaceuticals.

Promoting the Use of Appropriate medication

Pharmacists working in 24 hours pharmacies in France can aid in reducing the cost of healthcare. This can be achieved eliminating the need to spend money on health care that fixes medical issues that could have been prevented. One of the medical problems is the rapid growth of antibiotic-resistant bacteria threat. According to recent patient safety guidance from France pharmacy regulatory agencies, antibiotic-resistant bacteria cause around than 2 million illnesses each year and take the lives of nearly 23,000 people per year. Pharmacists are willing to aid in the fight against antibiotic-resistant bacteria by coordinating antibiotic management programs within local healthcare facilities.


Implementing Solutions to Improve Medication Adherence

A recent study has indicated that medication adherence improves patients’ health status and reduces overall health care expenses. Some of the activities that show adherence include taking the right prescribed medications the right way. In a recent report, estimations of medication non-adherence equal to a large chunk of money to the nation’s health care account per year.

In most cases, the money is used to pay for avoidable medical complications. Pharmacists are leading at the front for executing solutions to advance adherence, including medication synchronization, medication therapy management, and e-prescribing.

Concentrate on Patient Satisfaction Service

Pharmacists working in 24 hours pharmacies in France also are taking direct aim at the patient experience by enhancing customer satisfaction. Making it easier for patients to adhere to medication regimens is all about improving and expanding pharmacy services. Whether one is operating at 24 hours pharmacy or not, launching a traveling vaccine program will improve the customer feedback and thus customer satisfaction. Moreover, it may also be about adding value to each customer encounter by engaging patients and working with them to improve their health status.

This can be achieved by explaining health insurance benefits, conducting medication reconciliation or coordinating their care with other providers via electronic exchange of patient data. Adhering to the objectives of the Triple Aim will take an aggressive, devoted and coordinated attack by each and every stakeholder along the health care service chain. Pharmacists are the strongest links in that chain. Achieving the objectives of the stipulated Triple Aim would be impracticable without pharmacists’ contribution.

Increase Employee Engagement

Most 24 hours pharmacies in France and Healthcare organizations are increasingly recognizing and understanding how employee engagement affects patient experience. Various healthcare organizations have come up with the role of Chief Patient Experience Officer to enhance the patient experience. From facility design to employee training and engagement initiatives, they have realized the important connection between satisfied employees and happy patients. Without the right systems and tools in place as well as employees who know how to use them will help to make data-driven decisions. The patient experience will down drop if an effective culture is not dedicated to achieving the objectives of the Triple Aim. An excellent patient satisfaction rating shows that the overall healthcare service of a pharmacy or an organization in improved.

Make use of Innovative Technology

In the recent past, it has been noted that innovations in healthcare technology are transforming the patient experience. These innovations range from interactive tools that improve wayfinding and reduce stress for patients to effective location service technology. That improves patient flow and reduces wait times while at the pharmacy.  Healthcare organizations can use innovative technology to improve the patient experience. Additionally, communication devices and electronic feedback systems that alert staff in real time should be utilized. In addition, an interactive education system that provides patients with important information about their care should be adopted. Pharmacies should also incorporate smart rooms that allow patients to adapt to the environment in waiting rooms, exam rooms, and during high-stress treatments and procedures.

Exploit Healthcare Analytics to comprehend and Act on available Data

24 hours pharmacies in France will not improve the patient experience unless systems are understood and used to manipulate patient satisfaction data. Through the use of an enterprise data system and patient experience applications, Healthcare analytics can identify significant interactions between patient experience, clinical outcomes, and employee satisfaction. Data on patient satisfaction levels have the power to inform more than just the patient experience; it shows a much bigger story. For example, Health Catalyst Patient Experience Explorer Application helps pharmacists understand and act on their patient experience data. In addition, the system analyzes data by demographics and outcomes improvement goals and delivers multiple and robust views about the data patients provide about their experience.

Acknowledge Patient Satisfaction as a Balance Measure

A patient is more likely to comply with treatment recommendations if he or she feels good about her pharmacist or doctor and the care received. However, a patient can have a positive mind and still end up with a negative outcome, such as a cancer diagnosis. Health care systems should utilize patient satisfaction as a balance measure and not as a driver for outcomes. Working based on Balance measures empowers health systems to make significant quality care improvements without losing focus on potential negative impacts.  Using patient experience as balance measure aids 24 hours pharmacies in France and other healthcare organizations to guarantee that improvements in one area should not negatively impact other areas.